Privacy Policy

It is our pleasure to welcome you to Humanaut Health (“Humanaut”, "We" or “Our”). Humanaut respects your privacy and is committed to protecting it through our adherence to this privacy policy (“Privacy Policy”).  References herein to the foregoing shall mean and include Go Blue Zones, LLC and Humanaut Franchising, LLC as well as the Humanaut Health retail clinics that are owned and operated by franchisees of the Humanaut Health System (each, a “Franchisee”) and governs the information collection and use practices described above to the extent conducted by such Franchisees.

This Privacy Policy describes our practices for collecting, using, sharing and protecting information you provide to us through the (i) use the Humanaut website, mobile application(s) and other Humanaut online services (collectively, “Technology Service”) that link to or explicitly references this Privacy Policy, and (ii) use the Humanaut Services as described in the Humanaut Membership Agreement or other applicable Humanaut written agreement or enrollment forms (the “Services”). This Privacy Policy likewise extends to any Technology Service that does not reference or link to a Humanaut privacy policy.

Please read this Privacy Policy carefully to understand the Humanaut policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Technology Service or the Services. By accessing or using a Technology Service and/or the Services you agree to this Privacy Policy.

This Privacy Policy may change from time to time. Your continued use of the Technology Service and/or the Services after we make changes or updates to this Privacy Policy is deemed to be acceptance of those changes and/or updates, so it is your responsibility to check this Privacy Policy regularly for any updates or changes.

Collection and Use of Personal Information:

When you use Humanaut’s Technology Services and/or the Services we collect data and information from you that can identify you ("Personal Information"). When you voluntarily submit your Personal Information on the Technology Service or through any Technology Service interactive features or when you otherwise contact us (ex. email), or when you provide information in connection with your membership documents to facilitate use of the Services, you are giving your consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy. Personal Information includes, but is not limited to, name, address, driver's license number, e-mail address, telephone number and other information you choose to provide when creating an account, purchase a membership, participate in any interactive features on the Humanaut application, complete an online form, or otherwise participate in the Services.  

Through our Technology Service we also access and collect certain other information that may be considered Personal Information and that provides us with access and usage data such as: (i) login information (e.g., Internet Protocol (IP) address or domain and the dates/times that you access the Technology Service); (ii) location information (e.g., precise location of your device in accordance with device permissions); (iii) device information specific to the computer or mobile device that accesses the Technology Service, operating system information, unique device identifiers); and (iv) access and usage information obtained from cookies and other automatic data collection technologies (see the section below in this Privacy Policy entitled Information we Collect Through Automatic Data Collection Technologies).  We collect this information when you provide it to us via account registration, membership enrollment, emails, queries on the Technology Service and as you navigate the Technology Service. The user data we collect is intended to improve the Technology Service and the user’s overall experience of the Services.

We may use the Personal Information that we collect from you or that you provide to us: (i) in accordance with the particular Technology Service’s and/or Service’s respective terms of use; (ii) to provide customer or technical support services; (iii) to update or improve the Technology Services or any of the Services; (iv) to prevent illegal or fraudulent activities including without limitation fraud detection, security enhancements, investigate security incidents or other unauthorized access attempts; (v) to analyze the Technology Service and/or Services; (vi) to provide you with information about Humanaut and its offerings, products, Services and events; (vii) to enable us to make available our Technology Service to you; (viii) in any other way we may describe when you provide the Personal Information; (ix) for any legally permissible purposes provided that such Personal Information cannot reasonably identify you; and (x) for other legal reasons with your consent.

Information We Collect Through Automatic Data Collection Technologies:
As you engage with our Website and Technology Service, we may monitor your use of the Technology Service through automatic data collection methodologies for the purpose of obtaining certain information about your devices and browsing tendencies, including details about your use the Technology Service, your location, logs, and other communication data that you access and use on the Technology Service and information about your computer and internet connection, including your IP address and the type of browser you use.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences and interests, allowing us to customize our Website accordingly.
  • Expedite your searches.
  • Recognize you when you return to our Website.

Cookies and Related Technologies:
The technologies we use for automatic data collection may include:
Browser Cookies. A cookie is a small file placed on the hard drive of your computer. Browser cookies are stored by a web browser and remain after you close your browser. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. These cookies may collect or transmit information every time you use our Technology Service until such cookies are manually cleared or reach an expiration date.

Session Cookies typically disappear once you close your mobile application or browser.

Flash Cookies are local stored objects that collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons. Pages of our Technology Service and our e-mails may contain small electronic files known as web beacons (also called clear gifs, pixel tags, and single-pixel gifs) that permit Humanaut, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies:
Some content or applications, including advertisements, on the Technology Service are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Technology Service. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with behavioral targeted content or advertising.

We do not control any third party’s tracking technologies or how they may be used, including indirectly via our Website. If you have any questions about an advertisement or other targeted content, you should contact the responsible third party directly.

Sharing of Personal Information:
We will not sell your Personal Information to any third party. We may, however, disclose your Personal Information to third parties as we deem reasonably necessary to carry out the permitted uses set forth in this Privacy Policy.  For example, we may share Personal Information that we collect or you provide as described in this Privacy Policy to or in connection with the following:

  • To our affiliates as reasonably necessary for use in the Humanaut Health Franchise System.
  • To the medical practice, together with its affiliates, employed licensed professionals, and independent contractors, in each case that provide medical services and/or oversight at Humanaut Health clinics and who are contractually or ethically bound to keep such information confidential and to use it only for appropriate and limited purposes.
  • To other Franchisees of the Humanaut Health System if appropriate and subject to your Humanaut Membership and use of the Services.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Humanaut assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Humanaut about our Technology Service users is among the assets transferred.
  • For any other purpose disclosed by us when you provide the Personal Information.
  • Third-Party Advertising Partners – See the section in this Privacy Policy entitled Third-Party Use of Cookies.
  • With your Consent or Opt-In – For example, see the section in this Privacy Policy entitled Use of Personal Information for Marketing Activities.

We may also disclose your Personal Information in connection with the following:

  • Legal Process - To comply with any court order, subpoena, law, or legal process, including to respond to any government or regulatory request.
  • Enforcement - To investigate, respond to, or enforce or apply our terms of use for the applicable Technology Service and other agreements, including for billing and collection purposes.
  • Security - If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Humanaut, our customers, or others, or to detect, prevent, and address fraud or other illegal activity.

We also reserve the right to disclose or share Non-Personal Information and/or de-identified information without restriction.

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete.
  • Ask us how to do this.We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
  • We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us.
Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Humanaut cares about your privacy rights and ask that you give us the opportunity to address any complaints you may have contacting us at:
    • 210 Barton Springs Road, Suite 275, Austin, TX 78704.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting
  • We will not retaliate against you for filing a complaint.​​
  • Share information with your family, close friends, or others involved in your care.
  • Share information in a disaster relief situationInclude your information in a hospital directory.

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

In the case of fundraising:

  • We may contact you for fundraising efforts, but you can tell us not to contact you again.

We may use and share your information as we:

  • Provide therapies to you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions

How do we typically use or share your health information?

Treat you
We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.

Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

For more information see:

Help with public health and safety issues
We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Do research
We can use or share your information for health research.

Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests
We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests
​We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.

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